Learn Avaya phone system administration and troubleshooting techniques in NYC, and gain the skills to effectively manage and maintain VoIP communication systems.
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ExitCertified @ 1 State Street Plaza, New York, NY
This course addresses the minimum programming required to implement dial plan authorization, restrictions, and digit manipulation between multiple Avaya Communication Server (CS) 1000 systems. Through demonstrations, hands-on labs, and classroom discussions, you will learn how to implement public E.164 dialing plans, private Coordinated and Uniform Dialing Plans, and commonly used BARS/NARS features. BARS and NARS provide customers flexible configuration...
Global Knowledge @ 1 State Street Plaza, New York, NY
This course is designed for personnel responsible for administering and managing Avaya Aura® Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how...
Global Knowledge @ 1 State Street Plaza, New York, NY
Avaya Aura® Session Manager and System Manager Support (R6.3) (5U00050) Configure and maintain System and Session Manager In this course, you will learn how System and Session Manager are configured and maintained. Lectures and hands-on labs are combined to help you understand and perform day to day operations on both products. You will learn how System Manager users are defined and maintained, how data is imported and exported, how SIP users...
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Global Knowledge @ 1 State Street Plaza, New York, NY
Avaya Aura® Session Manager and System Manager Implementation (R6.3) (4U00040) Learn how Session Manager and System Manager are installed. In this course, you will identify the hardware needed to support System and Session Manager. You will also learn how Avaya System Platform and the System Manager templates are installed. Hands on labs allow you to install Session Manager and perform the initial configuration needed to support its functionality....
In this course, you will learn essential System Manager administrative tasks that are common to all adopting products. This course does not focus on specific tasks specific to individual products such as Session Manager, Communication Manager, or Communication Server 1000. This course is also available as part of the combined Boot Camp Avaya Aura Session and System Manager Implementation, Administration, Maintenance, and Troubleshooting (5U00097)....
In this course, you will learn to manage and administer System and Session Manager, including installation of the Linux operating system and installation of System Platform and Session Manager software. This course combines Avaya Aura System Manager Implementation, Administration, Maintenance, and Troubleshooting (5U00095) and Avaya Aura Session Manager Implementation, Administration, Maintenance, and Troubleshooting (5U00096) into a 10-day boot...
In this course, you will learn to manage and administer Avaya Aura Session Manager, including installation of the Linux operating system, installation of the Session Manager software, and installation of the Session Manager template/application as a virtual server. You will also cover redundancy and fail-over capabilities, Call Admissions Control, and issues with troubleshooting and resolution. This course is also available as part of the combined...
This course is designed for personnel responsible for administering and managing Avaya Aura Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how...
In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Orchestration Designer tool, available with Avaya Aura Contact Center - Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows), and you will learn scripting through live SIP- and AML-based systems...
Learn to install and test the CM Main Embedded, Simplex, Duplex templates and survivable templates for Avaya Aura Communication Manager Release 6.3 in this course. You will administer the templates on the Avaya S8800 and S8300D servers, G450/G650 gateways, IP endpoints, and public line access. Implementation exercises are supported with additional maintenance and troubleshooting information and references to related courseware and documentation....
In this course, you will learn to customize and administer an IP Office Contact Center solution. In addition, the course provides you with the opportunity to practice installing and configuring the IP Office Contact Center. Certification: Avaya Support Professional Specialist (ASPS) - Avaya IP Office Contact Center. Skills Gained All major components of the IPO CC Relationship with IP Office and the IPOCC using Short Codes, SIP User and...
Learn about troubleshooting and maintenance for Avaya Aura Communication Manager in this course. You will focus on Communication Manager Release 6.3 and the complementary Avaya Aura products: Communication Manager Messaging, Utility Server, and System Platform. Topics you will cover include: Maintaining Communication Manager firmware, software, and service packs Managing the backup and restore function Diagnosing and troubleshooting hardware...
In this course, you will learn to set up the CallPilot database and performday-to-day administration tasks. You'll learn to use Application Builder tocreate and maintain CallPilot multimedia applications, such as menus andannouncements. You will also learn to configure and use Remote NotificationService, Desktop Messaging, Shared Telephone Messaging Service, and MessageForwarding Rule. Skills Gained Log into and navigate in CallPilot Manager ...
This foundation-level course is the starting point for your Communication Server 1000 (CS 1000) 7.5 training. Through presentations and interactive practices, you will learn how to use the system management tools to perform basic system administration and management tasks. This course emphasizes using Element Manager for a CS 1000 system running on a Linux platform, and it assumes the system is fully installed and operational. Important: If...
In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3. Skills Gained Avaya configuration and solutions with Avaya Aura Hardware components...
Avaya Aura® Communication Manager and CM Messaging - Embedded Implementation (4U00030) Master the administration of the Avaya S8800 and S8300D servers, G450/G650 gateways, IP endpoints, and public line access. Learn to install and test the CM Main Embedded, Simplex, Duplex templates and survivable templates for Avaya Aura Communication Manager Release 6.3 in this course. You will administer the templates on the Avaya S8800 and S8300D servers,...
Learn to administer and configure the system and user features of Avaya Aura Communication Manager Release 6.3. In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM...
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