Communicating with Confidence

There is no substitute for effective in-person, one-on-one communication skills. Mastering such interactions is crucial for both business and personal success. This intensive two-day course provides a strong foundation in essential communication competencies and practical communication skills needed in modern work environments.

Through practice sessions and role-playing exercises, you will develop the confidence and communication expertise needed to establish yourself in the business world and advance throughout your career.

Who Should Attend:

Early career professionals and anyone interested in enhancing their fundamental verbal communication skills. This course is ideal for coordinators, specialists, analysts, consultants, associate managers, project managers, and professionals on a leadership track.

How You Will Benefit:

• Optimize communication skills you already possess
• Develop strategies to better assimilate verbal information
• Effectively interpret and retain shared knowledge
• Improve workplace relationships and reduce misunderstandings
• Communicate clearly and appropriately with greater confidence
• Select the right words even in difficult circumstances
• Expand your influence and earn recognition for your communication abilities

What You Will Cover:

Assessing Your Communication Skills

• Evaluate the communication strengths you already possess
• Assess your current effectiveness and identify specific improvement areas

Developing Your Listening Competencies

• Define the core competencies of effective listening
• Identify the different components of the information you are receiving
• Learn to take a more active role when listening to others
• Increase comprehension through mental openness and constructive feedback

Increasing Cognitive Skills to Promote Comprehension

• Practice discerning, analyzing, and evaluating information
• Understand the visual and non-verbal aspects of verbal communication
• Relate new information productively to your own experiences
• Create mental connections and cross-references between existing and new information
• Master techniques for framing statements and discussions effectively

Roadmap for Clearer Communication

• Develop effective body language and make appropriate word choices
• Find mutual connections and similarities to enhance communication with others
• Learn to control emotions and establish the right tone of voice
• Use storytelling with imagery, passion, and evocative language
• Create a personal action plan to apply your new skills