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SMART Performance Management

Learn how to effectively assess and document employee performance while incorporating SMART goals for greater clarity and confidence. Boost team performance and ensure success with this course from the American Management Association.

  • All levels
  • 21 and older
  • $279
  • Live, interactive online classroom
  • 7 hours & 30 minutes over 3 sessions
SMART Performance Management
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  • $279
  • Live, interactive online classroom
  • 7 hours & 30 minutes over 3 sessions
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  • Wed, Jun 05 at 11:00am - 1:30pm
  • Wed, Aug 14 at 11:00am - 1:30pm
  • Tue, Nov 12 at 2:00pm - 4:30pm
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Class Description

Description

What you'll learn in this leadership training:

No matter what template or process your organization might use for performance management, it’s still necessary to do the hard part on your own: assess an employee’s performance, results, and development—and then discuss and document it with them one-on-one. It’s no wonder both managers and team members resist or procrastinate when it comes to this required process. 

But by incorporating SMART goals into the goal-setting process (Specific, Measurable, Achievable, Relevant, and Time-bound)—plus a logical sequence of actions—managers and employees can communicate about performance with greater openness, clarity and confidence. This course will help you build skills you can use for every performance review you undertake, using a systematic approach to performance planning, calibration, and the appraisal itself.

Course Objectives

  • Discussing and agreeing on responsibilities and expectations. 
  • Identifying which responsibilities are the most important. 
  • Developing SMART goals for the most important responsibilities. 
  • Partnering and agreeing on how you will work together. 

Who should attend

Managers and supervisors who want to ensure optimal team performance through individual performance management, and who wish to apply a reliable and organized approach for conducting effective performance reviews that can help ensure success.

How you will benefit

  • Identify the Qualities and Characteristics of Effective Management
  • Identify Managers’ Roles and Responsibilities
  • Describe the Steps of Effective Performance Management
  • Use SMART Goals and Feedback for Managing Performance
  • Conduct Performance Alignment Discussions

What you will cover

Performance Planning

  • Discussing and agreeing on responsibilities and expectations
  • Identifying which responsibilities are the most important
  • Developing SMART goals for the most important responsibilities
  • Partnering and agreeing on how you will work together

Performance Calibration

  • Providing day-to-day feedback
  • Conducting coaching discussions
  • Assigning work and delegating for development
  • Engaging in discipline discussions
  • Conducting quarterly performance alignment discussions

Performance Appraisal

  • Writing the appraisal
  • Conducting the appraisal discussion

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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